Your right to request a decent broadband service.

Every home and business in the UK has the legal right to request a decent, affordable broadband connection.
The broadband universal service
From 20 March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. You can make this request to BT,
Click the link to download the pdf